Returns Policy

GOGOTECH IT stands behind the quality Products we sell and offer a 30 day money back guarantee on all Products sold on www.gogotechit.com.au. If for any reason you are unsatisfied with your purchase, ordered the wrong Product or simply decided you no longer want it, contact us within 30 days of receiving your Product to organise a return.

In order to return a Product under our Returns Policy, products must be in original, unused condition and in their original packaging along with all included accessories.

An RA number (return authorisation number) must be obtained from a GOGOTECH IT customer service representative before any goods can be returned. We will provide you full return instructions and return address.

This RA number must be clearly written on the shipping carton or shipping label and NOT ON THE PRODUCT PACKAGING. If an RA number cannot be identified on the shipping carton or shipping label, GOGOTECH IT will be unable to accept delivery.

Returned Products should be properly packaged for return with adequate protection as Products damaged in transit will not be accepted.

Products must be returned to GOGOTECH IT within 2 weeks of your RA number being issued.

All cost incurred for returning the Products to GOGOTECH IT will be at your own expense.

GOGOTECH IT will not accept any returned Products that are not in their unmarked original packaging and in complete ‘as new’ condition.

After receiving the returned Products and provided all the above conditions have been met, GOGOTECH IT will issue a credit via PayPal or Credit Card (depending on your payment method) for the full amount, excluding any freight charges.

This process can take up to 3 business days. Your financial institution may take an additional 3-5 business days to clear the funds back into your account.

You will be notified via email once the credit has been issued.